My local dealer experience/review

[stetson]

This is my personal experience and review.

Auburn Extreme Power Sports
Auburn, Ca.

I purchase a 2018 1000 trail & rock 12/29/17.

When I got it home it threw a code when taking it off the trailer.

I took it back to the dealer on Saturday 12/30/17 and was told to wait a few minutes they just needed to flash the computer and they could do it on the trailer.

4hrs later I was informed I would have leave it until Tue.

Tues I was told the map program they were trying to load was bad and that Polaris had to rewrite the program and it was a nation wide issue, call back at the end of the week.

Called back end of the week told factory was not responsive to the issue so they ordered a new ECU, check back next week.

Called them back, told the new computer could not be programmed because the factory program was bad(sound familiar) and the factory was not getting back to them about the issue.

I have been calling for updates every few days to get the same answer the factory is not taking care of the issue.

So now as of the posting of this it has been 24 days in the shop with no idea when it will be ready to use.

I paid $23,000 Dollars for a vehicle I have not yet been able to use.

DMV has already sent my green sticky (a week ago)and I have nothing to put it on.

Pretty bad when DMV has a better turn around time than Polaris.

Called customer "No Service" today only to find out there is a warranty open but no ECU was ever ordered and when they are ordered they are already programmed.

They said there was a tech notation "dealer not responsive waiting to hear from dealer" and there was nothing they could do about it.

The service dept never takes calls and the girl that answers the phone always says someone will call you back but they never do.

The only way to get to talk to someone is to say you want to buy a new vehicle then someone becomes available.

I spoke to the co owner and he said it was not his problem it was on Polaris and he was within the boundaries of the lemon law.

As of the writing of this post I would definitely say

DO NOT DO BUSINESS WITH

AUBURN EXTREME POWER SPORTS
IN AUBURN CA.

This is my personal opinion and not necessarily the opinion of this forum or club

[Mike621]

Man that really sucks, have you tried calling Roseville Yamaha/Polaris. There getting pretty big into SXS, even starting to have so custom RZR’s onsite, so maybe they could help, but sounds like Factory problem? Hope you get it figured out soon.

[stetson]

Man that really sucks, have you tried calling Roseville Yamaha/Polaris. There getting pretty big into SXS, even starting to have so custom RZR’s onsite, so maybe they could help, but sounds like Factory problem? Hope you get it figured out soon.

Thanks for the info.
For now I need to see this thru. 30 days and lemon law kicks in.
Personally I think its the dealer. Polaris claims the dealer never ordered an ecu and the dealer didn't return the polaris technicians call.

[Michale]

I read the topic you posted on rzr forum but I don't think you listed the dealerships name. Hopefully they will see this and make it right. Nothing worse then bad press. I hate to hear things like this. That's one of the reasons i opted out of the extended warranty. I would rather work on it myself then take it to the dealership. Good luck.

[RenoG13]

I personally know the owners of the Polaris dealership here in Reno. If you need some help, please let me know and I'll see if I can arrange a call or something.

[AlfaBaz]

This is why I still drive two and a half hours to Red Bluff when I need service on my General. And by the way, I met one of the owners of Auburn Extreme on a ride before I bought my General. He had one in stock and said to give him a call for the price; when I did, he was absolutely firm at full MSRP. Robert (owner at Red Bluff) beat that by almost $2K!

[stetson]

I read the topic you posted on rzr forum but I don't think you listed the dealerships name. Hopefully they will see this and make it right. Nothing worse then bad press. I hate to hear things like this. That's one of the reasons i opted out of the extended warranty. I would rather work on it myself then take it to the dealership. Good luck.

I will be adding the name soon.

[stetson]

I personally know the owners of the Polaris dealership here in Reno. If you need some help, please let me know and I'll see if I can arrange a call or something.

Thank you!
I will let you know.

[stetson]

I personally know the owners of the Polaris dealership here in Reno. If you need some help, please let me know and I'll see if I can arrange a call or something.

Thank you!
I let you know.

[Pipelayer]

Jeff, I’ve tried to order parts from them in the past and never get a call back, you’re not the only one that I’ve heard about poor service from them. I’ve had good experiences with Reno Cycle as well. I don’t have anything good to say about any of the dealers in the Sacramento area. Sorry to hear that they are doing you like this.


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